01

Live departures are missing or stale

Pull down on the board to request the latest predictions. Check your internet connection, the TubeBoard data status page and whether TfL reports a line disruption. These are separate signals, and one empty board does not prove a line-wide outage. Compare with station information before travelling.

02

Nearby Station is not finding you

Open Settings, find TubeBoard, then allow Location While Using the App. Nearby matching happens on your device. You can always search by line and station without location access.

03

Live Activities

Allow Live Activities in iOS Settings and start one from an open board. Free users can try three sessions; Premium makes them unlimited. Dynamic Island requires a supported iPhone, while StandBy appears when a supported iPhone is charging on its side.

04

Widgets

Widgets require Premium. After upgrading, touch and hold the Home or Lock Screen, add a TubeBoard widget, choose a saved station and then choose one of its available platforms. Open TubeBoard once if a new favourite or platform has not appeared yet. If the widget reports that it is offline, reconnect and open TubeBoard to refresh its data; a successful empty response is shown separately as no current departures.

The redesigned disruption widget distinguishes fresh, partial, stale and offline information. Widget updates follow system scheduling, so a widget is not a continuously refreshed in-app board. Check its freshness before relying on the information.

05

Time to Leave

Save a favourite, open its options and set the number of minutes you need to walk to the station. Time to Leave is a Premium feature and uses live predictions; always allow extra time when service is disrupted.

06

Premium disruption alerts

In a supported TubeBoard build, choose the lines you want under Settings, then allow notifications when iOS asks. Severe disruption alerts are the default, quiet hours run from 22:00 to 07:00, and service-resumed alerts are on; each can be changed. If alerts do not arrive, confirm Premium is active, notifications are allowed for TubeBoard and the selected line is enabled. Turning the feature off requests server deletion; an offline request is retried.

07

Restore or manage Premium

Use Restore Purchases in TubeBoard when a previous purchase is not recognised. Subscriptions can be viewed or cancelled in your Apple Account subscription settings. Monthly is £1.99, yearly is £9.99 with a 7-day trial, and lifetime is £31.99.

Your existing monthly, yearly or Lifetime purchase includes the new Premium features in 1.2. You do not need a second purchase for Follow a Train, the extra station layouts or Watch widgets.

08

Apple Watch and Watch widgets

The companion Watch app requires Premium and a paired iPhone with TubeBoard installed. Open TubeBoard on iPhone after saving or reordering favourites so they can sync. Find Nearby on Watch uses one foreground location check and matches it on the device; check the Watch app's location permission if it cannot find you.

Add TubeBoard from the Smart Stack or a compatible watch face, then choose a saved favourite and its platform. Open the Watch app if a new selection or Premium state needs refreshing. Not every widget fits every watch face.

09

Apple Vision Pro

The native Apple Vision Pro app requires visionOS 26.0 or later. Boards and the map open in placeable windows, and Premium widgets can be added from the system widget gallery. Check the App Store for the available platform version. If arrivals do not load, check the network connection and retry from the board.

10

Follow a Train

With Premium, tap a supported departure on a loaded board to open its route. Live progress and countdowns appear when reliable TfL information is available. Support can vary by line and the evidence available for a particular train.

Route context and live train information are separate. During a live-data gap the route remains useful while the marker or countdowns can pause. A route station without a countdown is not a promise that the selected train will call there. TubeBoard does not invent a position, arrival time or onward working.

11

Sharing a train

Use Share in Follow a Train to send a short-lived TubeBoard link through the system share sheet. It carries public train context, not your precise location, saved stations, account or purchase details.

Open the link in a compatible TubeBoard app on iPhone or iPad. If the app is not installed, the web page provides an App Store next step; after installing, reopen the original link. Browser live tracking is not available. Expired links and missing live data cannot establish a current train position.

12

Station-board layouts

By platform is the familiar free view. Premium adds Next departures, ordered within each direction, and By destination. Choose the layout through the station board’s layout controls or Settings. Simple and Detailed modes remain separate from these layout choices and are free.

At a terminus, the destination of an arriving train does not necessarily identify its next working after reversal. Reliable onward destinations remain a separate data limitation; TubeBoard does not infer them from platform or timing alone.

13

London Overground

Choose one of the six named London Overground lines: Lioness, Mildmay, Windrush, Weaver, Suffragette or Liberty, then choose your station. Basic departures join the free board. Widgets, Follow a Train where supported and the other Premium surfaces retain their existing access requirements.

Still stuck?

Send the useful details.

Please include your device model, system version, TubeBoard version/build, station and line, the approximate time of the problem and a screenshot if it helps. Tell us what you expected and what happened. Leave out personal journey details, Apple passwords and payment information.

support@tubeboard.co.uk