Support
Let’s get the board moving.
For help with TubeBoard, email support@tubeboard.co.uk. Include your device, iOS or iPadOS version, station and what you expected to see.
Email TubeBoard support01
Live departures are missing or stale
Pull down on the board to request the latest predictions. Check your internet connection and whether the line shows a disruption. TfL predictions can be delayed or temporarily unavailable, so compare with station information before travelling.
02
Nearby Station is not finding you
Open Settings, find TubeBoard, then allow Location While Using the App. Nearby matching happens on your device. You can always search by line and station without location access.
03
Live Activities
Allow Live Activities in iOS Settings and start one from an open board. Free users can try three sessions; Premium makes them unlimited. Dynamic Island requires a supported iPhone, while StandBy appears when a supported iPhone is charging on its side.
04
Widgets
Widgets require Premium. After upgrading, touch and hold the Home or Lock Screen, add a TubeBoard widget and choose a saved station where offered. Open TubeBoard once if new widget options have not appeared yet.
05
Time to Leave
Save a favourite, open its options and set the number of minutes you need to walk to the station. Time to Leave is a Premium feature and uses live predictions; always allow extra time when service is disrupted.
06
Restore or manage Premium
Use Restore Purchases in TubeBoard when a previous purchase is not recognised. Subscriptions can be viewed or cancelled in your Apple Account subscription settings. Monthly is £1.99, yearly is £9.99 with a 7-day trial, and lifetime is £24.99 at UK launch; App Store prices can vary by region.
Still stuck?
Send the useful details.
Please include your device model, system version, TubeBoard version, station and line, the approximate time of the problem and a screenshot if it helps. Never email an Apple password or payment details.